WPFirefly FAQ is the ultimate WordPress plugin for managing, styling, and displaying FAQs with ease. Whether you need a simple Q&A section or a complex knowledge base, WPFirefly FAQ delivers professional results that match the look and feel of your brand.

Built with Performance and Security in Mind

Every FAQ entry is stored efficiently, and the plugin is optimized for speed so it won’t slow down your site. We also adhere to WordPress security standards, so you can trust that your data is protected.

Why Choose WPFirefly FAQ?

1. Easy Management: Intuitive interface and advanced editing tools make it simple to add, update, and delete FAQs.
2. Beautifully Designed: Apple-like aesthetics ensure your FAQ area complements the rest of your site.
3. Flexible Customization: Pick your layout, style your FAQs, and add your own icons with no coding required.
4. OpenAI Power: Generate fresh Q&As from your existing content, so you always have relevant answers without extra hassle.
5. Shortcode Simplicity: Seamlessly integrate FAQs anywhere on your site using shortcodes.

Get Started Today!

Don’t let your customers struggle to find answers. Level up your support experience and show visitors you’re serious about clarity and convenience. Install WPFirefly FAQ on your WordPress site and watch customer satisfaction rise with every question answered.

Usage Instructions

1. Creating a New FAQ Set

1. Go to WPFirefly FAQs > FAQ Sets.
2. Click “Add New FAQ Set.”
3. Give your new FAQ Set a name. Once created, you can edit it to add or remove questions.

This allows you to group FAQs into separate “sets.” Each set can be placed on the front end via a shortcode.

2. Editing an Existing FAQ Set

1. Under WPFirefly FAQs > FAQ Sets, choose “Edit” on the desired set.
2. From there, you can change the “Set Name” and manage individual FAQ items.
3. Use the “Add New FAQ” button to create additional questions. You can reorder them by drag and drop (the “handle” on the left side).
   • Click “Save All Changes” when done.

3. Generating FAQs with OpenAI

1. Inside an existing FAQ set, you will see a “Generate FAQs with OpenAI” box.
2. Select the desired WordPress page to use as source content, and choose the number of questions.
3. Click “Generate” to fetch AI-generated FAQ questions and answers based on that page’s text. These new FAQs are “ephemeral” until you press “Save All Changes.”

Note: If you see repeated or incomplete questions, try adjusting your page content or prompt in WP Firefly FAQs Settings.

4. Customizing the Theme / Appearance

1. Go to WPFirefly FAQs > Theme Customizer.
2. Adjust your layout (Accordion, All Open, Collapsible) and styling (colors, fonts, border radius, etc.).
3. Click “Save Changes.”

A preview is provided, so you can see how your FAQ items will look on the front end.

5. Displaying a FAQ Set on the Front End

1. Use the shortcode  in any post or page.
2. The FAQs from that set will display according to the theme customizations you set in step 4.

6. FAQ Settings and Global Prompt

1. Go to WPFirefly FAQs > WP Firefly FAQs (main page).
2. Enter your OpenAI API Key and default prompt. The prompt is used during FAQ generation from page content.
3. Save your changes.

7. Frequently Asked Questions

• Q: What if my OpenAI generation repeats the same question?
  A: Adjust your “Global Prompt” in settings to encourage more variety. E.g. “Generate distinct and relevant FAQ questions…”
• Q: Is there a limit to the number of FAQ sets?
  A: You can create as many sets as you like.
• Q: Can I reorder questions?
  A: Yes, simply drag and drop using the “handle” icon. Then click “Save All Changes.”

8. Troubleshooting

• If the OpenAI generation times out or fails, verify your API key is correct and that your server can connect to openai.com.
• To see raw responses from OpenAI, open your browser console and look at the “Raw OpenAI Generation Response” log. You may also enable more debug info in the code.
• If the visual editor for ephemeral items is acting strange after reordering, try switching to “Text” mode, or click “Save All Changes” and refresh.

We hope this helps you get the most out of WP Firefly FAQs!