Need Help? We’re Here for You! Whether you’re facing a plugin issue, have questions about your account, or want to suggest a new feature, our team is ready to assist you.
- Provide Clear and Specific Details:
- Describe the issue you’re experiencing in detail. Include any error messages or unusual behavior.
- Mention the exact plugin name and version, especially if you’re using multiple WP Firefly plugins.
- Attach Screenshots or Videos:
- Visual aids help us understand your issue better. Upload screenshots or a short video showing the problem.
- Share Your WordPress Environment Information:
- Include your WordPress version, PHP version, and any other relevant technical details.
Key Details to Include:
- Plugin Name:
- Example: WP Firefly SEO, WP Firefly Popup Manager.
- Problem Description:
- What were you trying to do when the issue occurred?
- How does the issue affect your site?
- Steps to Reproduce:
- List the exact steps you took that led to the issue. This helps us replicate and fix the problem.
- Error Messages:
- Copy and paste any error messages or warnings you see.
- Example: “Fatal error: Uncaught exception in wp-content/plugins/wpfirefly-seo.”
- Screenshots/Video:
- Attach images or videos of the issue.
- Hosting Information:
- Mention if you’re using a specific hosting environment (e.g., shared hosting, VPS, dedicated server).
- Describe the Feature Clearly:
- What problem would the feature solve for you?
- How would you like the feature to work?
- Provide Examples:
- Share screenshots, mockups, or examples of similar features from other plugins/tools.
- Explain the Use Case:
- Why is this feature important for your site or business?
- If requesting a new project/plugin:
- Give in depth examples of what you would like, please provide a phone number incase we need clarification. Not all requests are honored, but we try our best to keep up with plugins we feel our community would love.
- Include Your Registered Email Address:
- This helps us locate your account details quickly.
- Specify Your Request:
- Examples:
- “I need to update my billing information.”
- “My API key is not working. Can you check?”
- “I want to upgrade my license to a lifetime subscription.”
- Examples:
Example Message Templates
Example 1: Plugin Issue
Subject: Plugin Issue – WP Firefly SEO
Message:
I’m using WP Firefly SEO version 1.4.2 with WordPress 6.2.1. When I try to generate meta descriptions using OpenAI, I see the following error: “OpenAI API key is invalid.”
Steps to reproduce:
- Navigate to the SEO dashboard.
- Click “Generate Meta Description.”
- Error appears.
Hosting: SiteGround shared hosting.
Screenshot attached.
Example 2: Feature Request
Subject: Feature Request – WP Firefly Popup Manager
Message:
I’d love to see an option to schedule popups to appear only during specific hours of the day. For example, I want a popup to show only between 8:00 AM and 6:00 PM.
Use case: This feature would help me target users during peak hours for better conversions.
Example 3: Billing Issue
Subject: Billing Issue – Upgrade to Lifetime License
Message:
I’d like to upgrade my current annual license for WP Firefly SEO to a lifetime license. My registered email is user@example.com. Please let me know the process and cost.