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The more we know, the faster we can fix it. For plugin issues, please include:

  • Plugin name and version, plus your WordPress version
  • What happened and what you expected to happen
  • Steps to reproduce, in order, so we can see it ourselves
  • Error messages, copied exactly as they appear
  • Screenshots or a short video (a link is perfect)
  • Your hosting: shared, VPS or dedicated
Example message"I'm using WP Firefly SEO 1.4.2 on WordPress 6.2.1. When I click Generate Meta Description I get an error. Steps: open the SEO dashboard, click Generate Meta Description, the error appears. Hosting: shared. Screenshot linked below."Error: "OpenAI API key is invalid."
Example message"I use WPFirefly Staff Directory and would love a filter by department at the top of the list. We have 40+ staff across 5 departments and visitors have to scroll to find the right person."
Example message"I'm on the 5 site licence and moved a client to a new domain. How do I free up the old site so I can activate the plugins on the new one?"
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